Contact information
Got a question?
Need help with an order?
Spotted something unusual in the sky?
We’re here for you.
Email us anytime at: info@ufopointer.com
Our team typically responds within 24 hours (Monday–Friday).
For the fastest support, please include your order number if you’re reaching out about a purchase.
Customer Support
All customer support is handled directly by our U.S.-based team — no outsourced call centers.
Order & Shipping Help
If you’re contacting us about:
• Order status
• Tracking updates
• Returns or refunds
• Damaged or incorrect items
Please include your order number and email us at:
info@ufopointer.com
Every order is fulfilled from our Los Angeles, California facility and carefully picked, packed, and sealed under monitored quality control procedures before shipment.
Frequently Asked Questions
When will my order ship?
Orders are typically processed within 1–2 business days.
How long does shipping take?
Delivery time depends on the shipping method selected at checkout. You’ll receive tracking information once your order ships.
Can I change my shipping address after placing an order?
Please contact us immediately at info@ufopointer.com. Our fulfillment team works quickly, and once an order enters processing, changes may not be possible.
Do you ship internationally?
At this time, we only ship within the United States.
Business Information
The UFO Pointer
1000 Brickell Ave, Ste 715
Miami, FL 33131
United States
Media & Partnerships
For press inquiries, collaborations, or wholesale opportunities, please email: info@ufopointer.com
Subject line: Media Inquiry or Wholesale Inquiry
Point. Spot. Discover.